Refund policy
1. Returns and Refund Policy
Faulty / Defective Products
We aim to provide you with products of the highest standard and quality. If you have received a product with a fault or defect, please contact our Customer Service team as soon as possible so we can guide you through the remedy process. Contact: hello@shoe-net.com
You may be required to send us images of the defect or fault for preliminary assessment, and may be asked to provide further information to support your claim.
If the product is confirmed to have a defect or fault:
- We will replace the product (if a replacement is in stock), or
- Repair the product (if repair is reasonably possible), or
- Refund the price of the product to your original payment method.
If the product has a major defect or fault, you may choose whether you want a replacement, repair, or refund.
If the product is found not to have a defect or fault, is out of warranty, or you do not otherwise have a remedy under the Australian Consumer Law, we will contact you to arrange either disposal of the product or return of the product to you at your expense.
It does not constitute a defect or fault if, in our reasonable opinion, a product has become of unacceptable quality due to fair wear and tear, misuse, failure to follow manufacturers’ instructions, abnormal use, or failure to take reasonable care.
Refunds involving Store Credit, Gift Cards or Voucher Codes
- Refunds are calculated on the final price you paid for the product.
- Where payment was made partly with store credit or gift cards, refunds will be issued as store credit for that portion.
- Voucher/promo codes used on returned items are forfeited and will not be reissued.